Terms and Conditions - UniversalShopZone
Terms and Conditions
These terms and conditions ("Terms") govern your use of UniversalShopZone's website and services. By using our services, you agree to be bound by these Terms.
Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services will constitute acceptance of any changes.
Limitation of Liability
We disclaim liability for damages arising from the use of our services, including indirect or consequential damages. We are not responsible for any losses or damages that may result from your reliance on information provided on our site. Our services are designed to provide general information and assistance, but they should not be relied upon as professional advice.
Returns and Refunds
If you are not satisfied with your purchase, you may initiate a return within 30 days of delivery. To start the return process, please contact our customer service team via email at contact@universalshopzone.com or through our website's contact form. Please provide your order number and reason for return.
Return Conditions
To be eligible for a return, the item must be in its original condition with all tags intact. This includes:
- Original Packaging: The item must be returned in its original packaging.
- No Damage: The item must not be damaged or altered in any way.
- All Accessories Included: All accessories, manuals, and other items included with the purchase must be returned.
Refund Process
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued in the original payment method. Please note that refunds may take up to 7-10 business days to appear in your account, depending on your bank's processing time.
Exchange Policy
If you wish to exchange an item for a different size or color, please follow the same return process as above. Once we receive the returned item, we will process an exchange for the new item. Please note that exchanges are subject to availability of the desired item.
Shipping Costs
For returns, you will be responsible for the cost of shipping the item back to us. However, if the return is due to an error on our part (e.g., wrong item shipped), we will reimburse the return shipping cost.
Non-Returnable Items
Certain items, such as personalized or customized products, are not eligible for return or exchange. Please check the product description for specific details.
Shipping Policy
Shipping details and estimated delivery times are provided at checkout. We strive to ensure timely delivery, but factors beyond our control may affect shipping times. Please note that shipping costs are non-refundable unless otherwise specified in our return policy.
Contact Us
For any questions, please contact us at contact@universalshopzone.com. We are committed to providing excellent customer service and addressing any issues promptly. Our team is available to assist you during business hours, and we will respond to your inquiries as soon as possible.
